Hi , I`m Jack
Perhaps I can help you with that .
Are you registered with barn and nobles ?
If so then try this link ; https://print.nookpress.com/forgot_password?email=
Or you contact Barnes & Noble Digital Support via chat (if available) at bn.com/chatwithus , via e-mail at***@******.*** or by phone(###) ###-####(available Mon-Fri 8:00 AM to 11:00 PM EST, and Sat-Sun 9:00 AM to 11:00 PM EST).
Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.Note that you can reach me here at any time after rating if you have questions