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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think you should contact the Customer Support department of the website or company that you ordered the kitchen scale from, about your order's current status.
If you will tell me what company or website you ordered it from, I will give you what contact information I can research for that company or website, that would be appropriate for you to use in so contacting their customer support.
Let me know, please. Thanks.