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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30132
Experience:  Avid repairer and trouble shooter of E-Readers
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Recently I purchased a "kindle paper white". I followed

Customer Question

recently I purchased a "kindle paper white". I followed instructions but made an error when entering the wifi number from the back of the internet modem. I entered 97282b by mistake it should have been 972828.
I have tried taking the ereader back to factory settings and entered the correct # ***** but the ereader keeps on going back to the wrong #.
how do I correct the mistake? can I take it back to the factory settings?
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.
Hi there and welcomeYou can reconnect to the wifi again and enter in the new code.To do this, Tap Menu→Settings.From the same screen, tap Wi-Fi Networks.Tap on your network and you can then enter in the correct code.Let me know please how you go.

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