How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30282
Experience:  Avid repairer and trouble shooter of E-Readers
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I recently had a kindle repair I was charged $299.99

Customer Question

I recently had a kindle repair for which I was charged $299.99 Ordered books ae not being delivered and just begun books are disappearing from kindle. please advise.
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and try to turn on the Kindle and access your booksLet me know the results pleaseThank you