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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle is model d01100. It will not boot up. It shows

Customer Question

My kindle is model d01100. It will not boot up. It shows the screen with the person sitting under the tree. The status bar goes about 2/3 of an inch and then freezes. I have replaced the battery. Any suggestions?
Submitted: 5 months ago.
Category: E-Readers
Expert:  Cris replied 5 months ago.
Hi, thanks for using I am Cris. Sorry to hear about your issue but it appears your device may have hardware failure. Can you tell me how long you have had your device?