How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris, Technician
Category: E-Readers
Satisfied Customers: 5821
Experience:  A technician which covers all grounds including E-Readers.
Type Your E-Readers Question Here...
Cris is online now
A new question is answered every 9 seconds

My kindle will not allow me to access books, its telling me

Customer Question

my kindle will not allow me to access books, its telling me to contact kindle support
Submitted: 5 months ago.
Category: E-Readers
Expert:  Cris replied 5 months ago.
Hi, thanks for using I am Cris and will be glad to assist you. Try a power reset of the Kindle, press and hold the power button for 20 seconds. The device will shut off then turn it back when it boots see if you can access your books. Let me know the outcome. If it works please rate my service at the top, if not reply back to me to try other solutions.

Related E-Readers Questions