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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9249
Experience:  E-Reader Technician
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My Kindle will not turn off, but I can charge it. It will

Customer Question

My Kindle will not turn off, but I can charge it. It will not download anything. I have checked to see if my credit card info is good, and it is....
How can we fix these problems?
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Expert:  Randy Boman replied 6 months ago.
Did that work for you?