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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30201
Experience:  Avid repairer and trouble shooter of E-Readers
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Kindle is frozen on last page read. Screen is dim. Cannot swipe

Customer Question

Kindle is frozen on last page read. Screen is dim. Cannot swipe im any direction. Cannot turn off. No movement of any kind
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and try to turn on the Kindle.Let me know the results pleaseThank you