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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9384
Experience:  E-Reader Technician
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My kindle will not shut off even after i charge my battery

Customer Question

my kindle will not shut off even after i charge my battery is just reads
Your battery is empty.
To continue using your kindle connect it to a power source.
It may take a few minutes of charging before your Kindle starts.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Randy Boman replied 8 months ago.
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!
Customer: replied 8 months ago.
still nothing. same loo9k on screen
Customer: replied 8 months ago.
still nothing
Expert:  Randy Boman replied 8 months ago.
Okay, that means the battery is most likely not charged or not accepting the charge. Try this next please, connect the Kindle to a wall outlet charger. Then wait 15 minutes, then while it is still connected to the charger, press and hold the power button for 40 seconds. You may have to repeat the process a few times.
Expert:  Randy Boman replied 8 months ago.
did that work for you?