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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30208
Experience:  Avid repairer and trouble shooter of E-Readers
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I tried charging my Kindle. IT says Kindle is not charging.

Customer Question

I tried charging my Kindle. IT says Kindle is not charging. Can't turn it on. Won't do anything.
Submitted: 6 months ago.
Category: E-Readers
Expert:  Richard replied 6 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and try to turn on the Kindle.Let me know the results pleaseThank you

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