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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36081
Experience:  Troubleshoot issues with E-readers.
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My Amazon Kindle has frozen can you help

Customer Question

Hi my Amazon Kindle has frozen can you help
Submitted: 10 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 10 months ago.
Hi,I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.Please reply at the box below to continue. Thank you.
Expert:  Viet - E-reader Tech replied 10 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Customer: replied 10 months ago.
Hi can you help or give refund
Customer: replied 10 months ago.
i have paid and not calling
Expert:  Viet - E-reader Tech replied 10 months ago.
I'm sorry; I do live online support. Did you see try my suggestion previously:- Press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.- If that does not work, what's the model of your kindle? Is your Kindle software updated?http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680Please let me know; we guarantee our service. Please reply at the box below to continue. Thank you.