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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13546
Experience:  E-Reader Expert
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Screen frozen

Customer Question

Screen frozen
Submitted: 6 months ago.
Category: E-Readers
Expert:  info tech replied 6 months ago.
HelloWelcome Are you referring to a Kindle please? Anthony
Expert:  info tech replied 6 months ago.
I am assuming you are if so Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more helpA positive rating is appreciated thank you, ***** ***** be a rating bar of stars at the top of the page thank you 3 to 5 stars will allow me to receive credit fro the site thanks againRegardsAnthony