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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14080
Experience:  E-Reader Expert
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My Kindle is frozen (on) I cant get the screen to move nor

Customer Question

My Kindle is frozen (on) I cant get the screen to move nor will it turn off
Submitted: 10 months ago.
Category: E-Readers
Expert:  info tech replied 10 months ago.
HelloWelcome Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more helpA positive rating is appreciated thank you, ***** ***** be a rating bar of stars usually at the top of the page thanks, ***** ***** me to receive credit from the site RegardsAnthony
Expert:  info tech replied 10 months ago.
Hi I have submitted an answer above ,do you still need help with this please? Anthony