How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13530
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

My Kindle is frozen (on) I cant get the screen to move nor

Customer Question

My Kindle is frozen (on) I cant get the screen to move nor will it turn off
Submitted: 6 months ago.
Category: E-Readers
Expert:  info tech replied 6 months ago.
HelloWelcome Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more helpA positive rating is appreciated thank you, ***** ***** be a rating bar of stars usually at the top of the page thanks, ***** ***** me to receive credit from the site RegardsAnthony
Expert:  info tech replied 6 months ago.
Hi I have submitted an answer above ,do you still need help with this please? Anthony