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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9436
Experience:  E-Reader Technician
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I am unable to get connected to wi-fi and not getting books

Customer Question

I am unable to get connected to wi-fi and not getting books from amazon-help
Submitted: 10 months ago.
Category: E-Readers
Expert:  Randy Boman replied 10 months ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.I am sorry to hear that you are having this issue.Try these steps please>On your Kindle>Select Wi-Fi from the menu.
Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
Tap the name of your home wifi network. On the screen prompting you to enter a password, type in your WiFi network password.
Customer: replied 10 months ago.
Sorry, I still cannot get this thing going. My wifi in my home is supposed to be homeAB17. It says
cannot be connected. tku
Expert:  Randy Boman replied 10 months ago.
okay, sorry about that. What is the brand/model of your home internet router please?