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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33116
Experience:  Avid repairer and trouble shooter of E-Readers
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I have a Azpen tablet I downloaded Kindle e reader, I've got

Customer Question

I have a Azpen tablet I downloaded Kindle e reader, I've got books on here but they want open so I can read them. it's saying unable to download an error down loading. I've uninstalled and reinstalled kindle E reader and it's still saying error downloading. help please!
Submitted: 10 months ago.
Category: E-Readers
Expert:  Pete replied 10 months ago.
Hi there!Is your tablet's software fully up to date?Do you have a working internet connection?Does the same problem happen when you try to download free books as well as bought books?
Customer: replied 10 months ago.
yes it's up to date. yes working internet, yes
Customer: replied 10 months ago.
are you still there?
Expert:  Pete replied 10 months ago.
Yes still here,Do you use the same Amazon account on any other device?Have you checked on amazon.com to ensure your account details are fully up to date?
Customer: replied 10 months ago.
laptop and tablet
Customer: replied 10 months ago.
and kindle
Expert:  Pete replied 10 months ago.
Can you download books there ok?Are you using the Azpen tablet for the first time?
Customer: replied 10 months ago.
no on the kindle yes
Expert:  Pete replied 10 months ago.
Ok, so you cannot download Kindle books on any device?
Customer: replied 10 months ago.
can download on kindle and I use the Azpen occasionally
Expert:  Pete replied 10 months ago.
Ok, so the account seems ok, and the problem appears to be related to the Azpen tablet..Can you try shutting it down completely and powering it off for a few minutes, then restart it and let me know if you can then download without any error?
Customer: replied 10 months ago.
sure
Customer: replied 10 months ago.
still error downloading
Expert:  Pete replied 10 months ago.
Ok, I'm afraid I'm out of ideas then.. I will open this question up to the other experts to see if they can assist further...
Customer: replied 10 months ago.
ok
Expert:  Richard replied 10 months ago.
Hi there and welcomeOn the Tablet, go tohttps://www.amazon.com/cloudreaderAre you able to sign in there and ready your books?