How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20337
Experience:  Nook, kindle & ipad expert
59725966
Type Your E-Readers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I forgot my Kindle Passcode. How do I get a new one?

Customer Question

I forgot my Kindle Passcode. How do I get a new one?
Submitted: 8 months ago.
Category: E-Readers
Expert:  Nathan replied 8 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What specific code are you referring to?A security/lock code (to turn the kindle on)?A wifi network password?Or your amazon account password?
Customer: replied 8 months ago.
security/lock code to turn Kindle on
Expert:  Nathan replied 8 months ago.
Okay you cannot "get a new one", as that is a security code set by the user (you), and cannot be changed without knowing it.What you'll have to do here is to override the password ***** a process that factory resets the kindle, meaning it will delete all content and settings also (this is the only way to protect your personal information, in the case that your kindle may be lost or stolen). On the password ***** type 'resetmykindle' without the quotations as the password. This will reset the device to factory, however Amazon saves all of your purchases so that you don't lose them. Simply reregister the Kindle with the same username and password ***** before. Your prior info will sync back to the kindle automatically once it is on wifi again.OR Try to enter this number:###-##-#### ***** regards,Nathan