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I'm sorry about the issue. As long as you register / sign in on your new kindle with the same Amazon account (same email address) as on your old kindle, then all your books will automatically transfer to your new kindle.
- Please turn on the new kindle, and go through the on-screen setup. Then when prompted, sign in your Amazon account. If you are stuck at any step, please let me know, so I can help further.
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.