I'm sorry about the issue. As long as you register / sign in on your new kindle with the same Amazon account (same email address) as on your old kindle, then all your books will automatically transfer to your new kindle.
- Please turn on the new kindle, and go through the on-screen setup. Then when prompted, sign in your Amazon account. If you are stuck at any step, please let me know, so I can help further.
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.