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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13716
Experience:  E-Reader Expert
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The kindle is not responding appropriately. It does not "go

Customer Question

The kindle is not responding appropriately. It does not "go to". At times it feezes.
Submitted: 8 months ago.
Category: E-Readers
Expert:  info tech replied 8 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** b a rating bar of stars at the top of the page thanks again

Regards

Anthony

Expert:  info tech replied 8 months ago.

Do you need anymore help please?

Anthony

Expert:  info tech replied 8 months ago.

If we are done could you please rate the answer positively please so I can receive credit from the site thank you

Anthony