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Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
I need to gather some more information from you in order to help.
Can you tell me which Kindle you have? If you do not know, please give me the first 4 characters of the serial number which is on the back on older Kindles.Thanks..