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Pete, Engineer
Category: E-Readers
Satisfied Customers: 15464
Experience:  Over 16 years experience installing and repairing electronics.
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When I check my settings it says my wifi is turned on but I

Customer Question

When I check my settings it says my wifi is turned on but I keep getting a dialogue box that says "You are offline" Wi-Fi and mobile date are turned off. And on the bottom of this dialogue box it also says Error 106 (net:ERR-INTERNET-DISCONNECTED): The Internet connection has been lost.
Also I have forgotten my password, how do I reset for a new password?
Submitted: 7 months ago.
Category: E-Readers
Expert:  Pete replied 7 months ago.

Hi Nancy,

What is the make and model number of your wireless router?

Expert:  Pete replied 7 months ago.

Let me know if you still need assistance with this...