How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cory Your Own Question

Cory, Technician
Category: E-Readers
Satisfied Customers: 3230
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
Cory is online now
A new question is answered every 9 seconds

My kindle does not come on. It shows Kindle and then dies.

Customer Question

My kindle does not come on. It shows Kindle and then dies. It is only 2=3 years old. Its a kindle fire HD
Submitted: 7 months ago.
Category: E-Readers
Expert:  Cory replied 7 months ago.

Welcome, I am Cory.

Please put the Kindle on the charger for 15 minutes. Once 15 minutes passes keep it on the charger and please press in and hold power/off switch for 40 seconds to reset the Kindle. Once the Kindle has been reset, please charge an additional 15 minutes and let me know if it works.

Expert:  Cory replied 7 months ago.

Please let me know if the Kindle is working now.