I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on /off button / switch on the kindle for about 30 seconds, then turn it back on and check?
Can you make sure the kindle is connected to wi-fi / wireless?
What's the model of your kindle?
Please reply at the box below. Thank you.
I'm sorry. To confirm, then Internet is currently working on your Samsung tablet right?
Can you please uninstall the Kindle app, then re-install the Kindle app in Play Store app?
- To uninstall the Kindle app, open Settings app icon, then open Applications / Application manager. Then swipe from right to left until you get the option All, then scroll down, then tap on the Kindle app there, then uninstall it
, then open Play Store app icon, then type / search for kindle then install the Kindle app and check.
Please reply at the box below to continue. Thank you.
OK, please take your time, then let me know; I will help further as needed. Thank you for your patience.
Great. In the future, to update your payment card information, you can sign in your Amazon account at the website below:
, then there, click on Settings, then click on Edit Payment Method, then you can update your card. Thank you.
Do you have any further question and/or do you need help with anything else for now? Please reply at the box below. Thank you.
If you have any further question or if you need anything, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much,