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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35268
Experience:  Troubleshoot issues with E-readers.
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Does kindle paperhwite version 5.44.2 (2323310003) need

Customer Question

Does kindle paperhwite version 5.44.2(###) ###-#### ***** updating by March 22, 2016
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is the kindle connected to Wi-Fi / wireless?

Do you see the 3-bar icon at the top? Or is it the 3-dot icon?

Please do the followings:

  1. From Home, tap the Menu icon, and then tap Settings.
  2. From Settings, tap the Menu icon again, and then tap Device Info.
  3. Then scroll down as needed, then tell me the serial number and confirm the version number.

Please reply at the box below. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

Can you please try the followings:

  1. From Home, tap the Menu icon (which is the 3-bar or 3-dot icon at the top.)
  2. Tap Settings, and then tap Wi-Fi Networks.
  3. Then select / connect to your Wi-Fi / wireless network name, if any.
  4. If successful, then wait about 30 minutes, and the kindle should be updated.

- Next, to confirm if your kindle is updated, please click on the Amazon website below:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

, then there, select your Kindle model.

, then there, click on the option "Determine Your Software Version", and check if your kindle is updated or not. If no, please follow the instructions there to update your kindle.

- If there is still any issue, please let me know let me know the serial of your kindle, and if your Kindle Paperwhite type is 5th, 6th, or 7th Generation.

When you are available, please type at the box below, then then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.