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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35251
Experience:  Troubleshoot issues with E-readers.
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Problem with my credit card?

Customer Question

problem with my credit card?
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Was there any change recently to your credit card?

What's the model of your ereader device?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
i got a message on my kindle that there was a problem with my credit card. no recent changes to the card it has not expired
Expert:  Viet - E-reader Tech replied 8 months ago.

Thank you. Please check your Amazon account payment method at the website below:

https://www.amazon.com.au/gp/css/account/cards/view.html

https://www.amazon.com.au/gp/css/homepage.html

- If needed, go to the website below:

https://www.amazon.com.au/mycd

, then there, click on Settings, then Edit Payment Method and check.

- If needed, press and hold the power on / off button on the kindle for about 45 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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