I'm sorry about the issue. Is there any error or message?
Was there any change recently to your credit card?
What's the model of your ereader device?
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Thank you. Please check your Amazon account payment method at the website below:
- If needed, go to the website below:
, then there, click on Settings, then Edit Payment Method and check.
- If needed, press and hold the power on / off button on the kindle for about 45 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.