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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am trying to update my kindle 2.5.3 (490488060). Can this

Customer Question

I am trying to update my kindle 2.5.3 (490488060). Can this be done today. I am trying to beat the deadline.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What's the model of your kindle?

What happens when you try to update? Is there any error or message? Or which step are you stuck at?

Are you connecting the kindle to the computer in order to update?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 11 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.