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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33115
Experience:  Avid repairer and trouble shooter of E-Readers
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I have my Kindle attached by UBS cord to my computer. How do

Customer Question

I have my Kindle attached by UBS cord to my computer. How do I download the update to my Kindle?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please which model Kindle you have?

thank you

Customer: replied 11 months ago.
I do not know but I can tell you it has rounded corners and the keypad is at the bottom . . .slate grey.
Customer: replied 11 months ago.
Are you there Richard?
Expert:  Richard replied 11 months ago.

Can you go this link here please

http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

And tell me which model it is

Customer: replied 11 months ago.
Kindle Keyboard
Expert:  Richard replied 11 months ago.

Thank you

From Home, press the Menu button, and then select Settings. You will see the current software version at the bottom of the screen.

tell me which version you have please

Customer: replied 11 months ago.
My Kindle screen says "If you want to read or shop on your Kindle while continuing to charge over USB, please keep the USB cable attached, but eject your Kindle from your computer. I do not know what that means.
Expert:  Richard replied 11 months ago.

ok, disconnect the Kindle from the computer then do the instructions I gave please.

Expert:  Richard replied 11 months ago.

thank you