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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35211
Experience:  Troubleshoot issues with E-readers.
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My kindle will not charge to account

Customer Question

my kindle will not charge to account
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What's the model of your kindle?

What's the issue with your kindle? Is there any error or message?

Do you also have a Windows XP, Vista, or 7 or 8 or 10, or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
I have Windows 10 and I believe this is the 3rd kindle I have a kindle fire
Expert:  Viet - E-reader Tech replied 8 months ago.

Thank you. What is the exact issue with your Kindle Fire? Is there any error or message?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
My Kindle is having the issue the error box says you are having trouble processing ordering a bookand the you are working on it
Expert:  Viet - E-reader Tech replied 8 months ago.

Was your credit card changed recently, i.e., if the expiration date was updated?

Can you press and hold the power on / off button on the kindle for about 30 seconds, then turn it back on and check?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
My husband hasn't been able to order for a couple weeks
I updated the credit card but it doesn't show the security code #
Customer: replied 8 months ago.
done and it won't take the order
Expert:  Viet - E-reader Tech replied 8 months ago.

It does not need the security code number. Please sign in your Amazon account at the Amazon website below:

https://www.amazon.com/gp/wallet

, then there, just delete all the credit card(s) it shows there

, then select the option "Add credit/debit card", and continue to re-add your card

, then at the above website, click on option "Manage 1-Click settings", and edit / select your credit card and continue

, then press and hold the power on / off button on the kindle for about 30 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you.

Customer: replied 8 months ago.
ok
Expert:  Viet - E-reader Tech replied 8 months ago.

Please take your time to try my steps, then let me know; I will help further as needed. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.