I'm sorry about the issue. Please click on the Amazon website below:
, then there, select your Kindle model, then you can check your kindle version
, and if needed, follow the instructions there in order to update your kindle.
- If there is any issue, please let me know the model of your Kindle ereader device.
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the model and/or serial number of your kindle.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.