I'm sorry about the issue. Please try:
- If needed, please click on the Amazon website below:
, then there, select your kindle model, then go to the section "Determine Your Software Version", you can check if your kindle has the latest version; and if needed, follow the instructions there to update your kindle.
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the model and/or serial number of your kindle.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.