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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30281
Experience:  Avid repairer and trouble shooter of E-Readers
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My Kindle will not charge at all.

Customer Question

My Kindle will not charge at all.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds (40 is too short).

Release, then connect the charger and wait 15 minutes then repeat again try to turn on the Kindle and charge it

Let me know the results please

Thank you