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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 35382
Experience:  Avid repairer and trouble shooter of E-Readers
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My Kindle Paperwhite doesn't show Cloud/Device on the home

Customer Question

My Kindle Paperwhite doesn't show Cloud/Device on the home page. It disappeared after the last sync. How do I get it back on the home page? My homepage showscAll/Downloaded instead.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and tell me if it is back to normal.

Let me know the results please

Thank you