I'm sorry about the issue. Please press and hold the power on/off button on the kindle for about 30 seconds, then turn it back on, then do not create a new Amazon account, but sign in your previous Amazon account, and check. If you do not remember your Amazon account password (password ***** *****), then please reset your Amazon account password ***** the Amazon website below:
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.