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I'm sorry about the issue. In order to transfer books from the old Kindle, you need to register the new Kindle with the same exact Amazon account (same email address) as on the old Kindle.
- On the new Kindle, please go to menu / settings / account / registration, then deregister it, then register / sign in with the correct Amazon account / email address, then all your old books will download on the new Kindle.
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