How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3390
Experience:  E-Reader Expert
8685120
Type Your E-Readers Question Here...
Cory is online now
A new question is answered every 9 seconds

Kindle wouldn't charge. Read to charge via computer

Customer Question

Kindle wouldn't charge. Read to charge via computer for 24 hrs....which I did. When turned back on the kindle was charged 16% & still will not charge via wall socket.
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Customer: replied 1 year ago.
Have done it 4 times on and off the charger and still will not charge above 16%on wall.
Expert:  info tech replied 1 year ago.

Did you see the kindle reboot?flicker go off then come back on again?

Anthony

Customer: replied 1 year ago.
Wasn't looking.
just tried it again and there was no flicker. it turned on and then turned off.
Customer: replied 1 year ago.
I will put on charger again and see what happens.
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

Please charge it for 20 minutes. Once 20 minutes has passed, please keep it on the charger and preform the reset for 40 seconds. Once you have done that, please let it charge another 20 minutes and let me know if it is charging again.

Expert:  Cory replied 1 year ago.

Hi,

If you appreciate my service, please rate it EXCELLENT by clicking theEXCELLENT(5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions.

Thank you for your business!

Cory

Related E-Readers Questions