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I'm sorry about the issue. Have you tried anything?
Please reply at the box below. Thank you.
Can you please click on the Amazon website below:
, then there, click on the option "Manage Payment Options"
, and sign in your Amazon account if prompted
, then there, you can edit / change your card payment information
, once done, if needed, click on option "Manage 1-Click settings", and check / edit "Default Address and 1-Click Settings"
Please reply at the box below to continue. Thank you.
Note: If you forgot your Amazon account password, then you can use the Forgot password ***** it shows at the sign-in page when trying the above steps.
If needed, after doing the above steps, then press and hold the power on / off button on the kindle for about 45 seconds, then turn it back on and check.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.