Welcome, I am Cory.
Please press in and hold the power button/on switch for 40 seconds to reset the Kindle. Once you have done this, please let me know if the Kindle is working again.
I understand, but I wanted to make sure you didnt just turn it on and off
bait and switch?
Yes, that is correct as phone support is an additional premium service. What you paid as a deposit is for live chat here.
It's still $28 and we can keep working without phone support.
Let's preform a hard reset.
Please plug in the Kindle for 15 minutes. Once 15 minutes passes, keep it on the charger and hold on button/power switch for 40 seconds to reset it.
Let me know if it is working after this.
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