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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35210
Experience:  Troubleshoot issues with E-readers.
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I have forgotten the finger pattern to unlock my nook hd,

Customer Question

I have forgotten the finger pattern to unlock my nook hd, how do I override this so that I can change the wifi settings?
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Do you mean you cannot open anything on the Nook HD device?

Is it okay to reset the Nook fresh, so you can re-set it up fresh, like brand-new, with a new pattern / password ***** want?

Please reply at the box below. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

Please try:

Solution #1:

  1. Press and hold power button and power off (or press and hold power button for about 15 seconds.)
  2. Press and hold the Power and Home key simultaneously. (the Home key (the 'n' key) is located right below the screen.)
  3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear.
  4. To continue, press the Home key.

Solution #2:

  1. Power off the Nook.
  2. Press and hold down at the same time the 3 buttons: Power, Home and Top Right button.
    (Note: The Home button (the 'n' button) is located right below the screen.)
  3. When the nook logo appears, release the Power, but continue holding down the other two buttons.
  4. Release the buttons when the Restore option appears.
  5. Press the Home button twice to do a factory restore.

If needed, here is the video instructions:

https://www.youtube.com/watch?v=4_Rw_kue1PQ

Please reply at the box below to continue. Thank you.

Expert:  Viet - E-reader Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.