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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cannot update my kindle fire with the latest update by

Customer Question

I cannot update my kindle fire with the latest update by email sent by amazon.
Submitted: 9 months ago.
Category: E-Readers
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Anne.

The kindle may have too old of a version to be able to update automatically, which means you have to update it manually by connecting to your computer iwht a usb cable and transferring the update files from the computer.

Can you go into the kindle menu under device/about, and tell me the model number and current software version?

Customer: replied 9 months ago.
I found a number for Amazon support, called them and my kindle software is up to date. But thanks anyway
Expert:  Nathan replied 9 months ago.

You're welcome.