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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35218
Experience:  Troubleshoot issues with E-readers.
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My kindle is stuck on screen that says kindle and I am

Customer Question

my kindle is stuck on screen that says kindle and I am unable to get it to do anything else
Submitted: 9 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you.

Customer: replied 9 months ago.
it did not work
Expert:  Viet - E-reader Tech replied 9 months ago.

I'm sorry. Can you charge the kindle, then while charging it, press (or slide) and hold hard the Power on / off button for about 60 seconds this time, then turn it back on and check.

Does the screen still say kindle only? Does it show anything else?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
it says kindle and there is person sitting under tree reading
Expert:  Viet - E-reader Tech replied 9 months ago.

What's the model of your kindle? Does it have touch screen? How old is it?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
it is a touch screen and I just received it as gift in December 2015
Expert:  Viet - E-reader Tech replied 9 months ago.

I'm sorry that your kindle hardware got bad; it's a hardware issue in this case, but don't worry, Amazon will repair / replace it under warranty for you. Please click on the website below:

https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true

, and submit the issue there.

In the mean time, do you have a computer or a tablet or smartphone? If yes, do you know how to read your kindle books on it?

Please reply at the box below. Thank you.