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I'm sorry about the issue. Can you please press and hold the Power on / off button on the Kindle Fire for about 30 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you.
If needed, please charge the kindle fire for about 30 minutes or so, then while charging it, press and hold hard on the power on / off button on the kindle for about 60 seconds this time, then turn it back on and check.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.