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Ask Cris Your Own Question

Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 5864
Experience:  A technician which covers all grounds including E-Readers.
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Changed address and server and Kobo will not accept my

Customer Question

Changed address and server and Kobo will not accept my current Visa number
Submitted: 9 months ago.
Category: E-Readers
Expert:  Cris replied 9 months ago.

Hi, thanks for using JustAnswer.com I am Cris. Please do the following to update your credit card info:

  1. From kobo.com, click Sign in to sign in to your account.
  2. Enter your username and password.
  3. Click Continue.
  4. Open your account details with one of these options, depending on what you see:
    • Click the Profile icon at the top right of the page, then click My Account.
    • Click the Menu icon at the top left of the page, click the Profile icon, then click My Account.
  5. Click Account Settings.
  6. Click Payment Information.
  7. Click Change preferred payment method.
  8. Enter your credit card information and the billing address associated with that credit card.
  9. Click Save.

Please let me know if you have any further questions. Selecting a positive rating is appreciated.