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Pete, Engineer
Category: E-Readers
Satisfied Customers: 16556
Experience:  Over 16 years experience installing and repairing electronics.
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Ordered Me Before You, got email confirming it was in my

Customer Question

Ordered Me Before You, got email confirming it was in my library. When I tried to open to start reading, came up to enter name on the credit card and card number I used. I've never had this come up. Also same for a ***** ***** book I ordered. I entered present debit card #***** which has recently changed, and I'm not sure that was the one or if it was the old one, at any rate, could not open either book
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
It is working now, don't know how or why.
Expert:  Pete replied 1 year ago.

Hi Robin,

If this problem occurs again, it may just be due to the book not downloading fully.

Let me know if I can be of any further assistance.