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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14237
Experience:  E-Reader Expert
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Battery fails to recharge

Customer Question

Battery fails to recharge
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Customer: replied 1 year ago.
Hi
Have followed instructions three times.
No success to date but will continue to try.
Expert:  info tech replied 1 year ago.

OK leave the kindle on the charger for about 30 mins before trying again it may look like its not charging but do that anyhow