How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14080
Experience:  E-Reader Expert
18621325
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

Battery fails to recharge

Customer Question

Battery fails to recharge
Submitted: 11 months ago.
Category: E-Readers
Expert:  info tech replied 11 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Customer: replied 11 months ago.
Hi
Have followed instructions three times.
No success to date but will continue to try.
Expert:  info tech replied 11 months ago.

OK leave the kindle on the charger for about 30 mins before trying again it may look like its not charging but do that anyhow