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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6203
Experience:  A technician which covers all grounds including E-Readers.
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My Kindle model D01200 is frozen on the home page screen, I

Customer Question

My Kindle model D01200 is frozen on the home page screen, I attempted a soft reset but its still frozen, the green lights that blink as it shuts down no longer light up, it does display the charger light when its plugged in, tried charging it for an hour still nothing
Submitted: 12 months ago.
Category: E-Readers
Expert:  Cris replied 12 months ago.

Hi,

Thanks for contacting JustAnswer.com I am Cris.

Please try to force start your Kindle by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.

Expert:  Cris replied 12 months ago.

Just checking up to see if the solution worked for you?

Thanks,

Cris