How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: E-Readers
Satisfied Customers: 11189
Experience:  25+ Years Experience in Computers and Electronics. E-Reader Expert.
23511658
Type Your E-Readers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I was disconnected,sorry.

Customer Question

I was disconnected,sorry.
Submitted: 9 months ago.
Category: E-Readers
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
www.kindle.com/support
Customer: replied 9 months ago.
How can I get help?
Expert:  Michael Hannigan replied 9 months ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 9 months ago.

The first step is usually to reset the kindle. To reset a kindle, hold the power button on for a full 20 seconds. It will do a soft reset after a few seconds, but then at 20 seconds it will do another reset. The second reset is a complete wipe of the device. When it is done wiring the device, it will boot up into the startup again and go through the setup. When you set it up use the same amazon account you used previously so it will sulynchronize with your existing purchases and downloads. Please let me know if you have any questions.