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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13717
Experience:  E-Reader Expert
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My kindle won't turn on though I think it is fully charged.

Customer Question

my kindle won't turn on though I think it is fully charged. What should I do to read my book?
Submitted: 9 months ago.
Category: E-Readers
Expert:  info tech replied 9 months ago.

Hello

Welcome

OK I see you have gone some way to reset the kindle however please follow the procedure below

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars usually at the top of the page thank you

Regards

Anthony

Customer: replied 9 months ago.
the light will stay on for only five seconds. What now?
Expert:  info tech replied 9 months ago.

Please put the kindle on the charger for 40 mins then try again with the above procedure