I'm sorry about the issue. What's the model of your ereader device?
What happens when you log in your account with your old email address, then update to your new email address and visa card number?
Do you also have a Windows XP, Vista, or 7 or 8 or 10, or Mac computer?
Please reply at the box below. Thank you.
Is it kindle books or something else?
Can we do a remote support session, so I can troubleshoot the issue directly through your computer together with you?
Please reply at the box below. Thank you,
I'm sorry. You do not need to subscribe to anything. This is only a one-time support session per your request. Can I connect remotely to your computer, so I can help you directly? Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you.
I will waive it for you, so don't worry. Please just click on the website below in order to connect with me remotely, then I can help you directly:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
When you are available, please reply back to continue. Thank you.