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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I connected my Kindle nights which did not produce an

Customer Question

Hi Richard, I connected my Kindle for 2 nights which did not produce an update. I am unable to select the menu screen when I connect to the computer.
JA: Thanks. Can you give me any more details about your issue?
Customer: As I told you, I get the charging screen. After maybe an hour it turns to a screen that allows me to call up the menu. I bthen select Sync and Check for Items but no update comes through. I find this whole exercise completely unusre friendly.
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Cris replied 11 months ago.

Hi,

Thanks for using JustAnswer.com I am Cris.

Expert:  Cris replied 11 months ago.

Your Kindle is not updating and downloading new books?