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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9386
Experience:  E-Reader Technician
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I downloaded a kindle book from Amazon into Amazon Kindle.

Customer Question

I downloaded a kindle book from Amazon into Amazon Kindle. When I tried to read the book, I got a message that it was an invalid item and that it should be removed from the device and it had to be downloaded again. How do I do this?
Submitted: 11 months ago.
Category: E-Readers
Customer: replied 11 months ago.
Amazon Kindle is on my Nook
Expert:  Randy Boman replied 11 months ago.

Try this first, pres and hold the power button on yoir nook for 20 seconds, thrn power back on and try reading the book. If that fails tty this next....To get the book out of the Kindle App, tap the “Actions” button once more. This time, a
menu will appear and will say, “Delete from device.” Tap this. Open your Kindle App and
tap the sync button (lower right hand corner). The book should disappear from within your
Kindle App. If it does not, you can hold your finger for a few seconds on the book. A menu
should appear that says “Remove from device.” Tap this, and the book should disappear.

Then try downloading again.

Customer: replied 11 months ago.
What is the action button?
Expert:  Randy Boman replied 11 months ago.

Go into your Amazon account at Amazon.com and tap on “Manage my Kindle.” You will see a list of things within your Kindle App. Your Library book will be listed there” To the right, you will see an “Actions” button. By tapping the button, a menu will appear. On this menu you will see delete, Tap it. Then redownload.

Then on the kindle app, If you do not see your book within the Kindle App, look to the upper right hand corner of the App. You should see a half circle with an arrow on it in shaded grey. This is the sync button. Tap it, and your book should download. Open your book by holding your finger for a few seconds on the title.